SyncMetrics connects your advertising accounts — Meta Ads and Google Ads — to AI tools (Claude via MCP) and reporting tools (Looker Studio), so you can analyse performance data in plain language. This policy explains what data we access, how we protect it, and your rights.
When you create an account we collect your email address and a hashed password. We never store your password in plain text.
When you connect an ad account, we store the OAuth access token issued by that platform. All tokens are encrypted at rest using AES-256 (Fernet). We never store your platform password.
We fetch campaign performance data (spend, impressions, clicks, CTR, CPC, CPM, ROAS, etc.) on your behalf when you request it. We do not permanently store this data. It is fetched live from the platform API and returned directly to you or your connected tool (Claude, Looker Studio). Nothing is cached or retained after the response is delivered.
Standard server access logs (IP address, endpoint called, HTTP status, timestamp) are retained for up to 30 days for security and debugging. These are not shared with third parties.
We request only the minimum permissions needed. We do not request permission to create, edit, or delete ads, or to post on your behalf.
Google API Services disclosure: SyncMetrics's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not sell, share, or transfer Google user data to third parties. Google user data is used solely to provide the SyncMetrics service to you and is never used for advertising, AI training, or any secondary purpose.
We do not: sell your data, use your ad data for advertising or profiling, share it with other users, or use it to train AI models.
We share data only with the following sub-processors, solely to deliver the service:
We do not share your data with any other third parties. We do not sell data. We do not disclose data unless required by law.
You can delete your data at any time:
POST /deauthorize), which deletes your Meta access token from our systems immediately.POST /data-deletion), which deletes your Meta token and all associated account settings. You can verify deletion status at syncmetrics.io/data-deletion.We use only essential session cookies required for authentication. We do not use advertising cookies, tracking pixels, or third-party analytics cookies.
SyncMetrics is not directed at children under 16. We do not knowingly collect personal data from children.
You have the right to:
To exercise these rights, email support@syncmetrics.io.
We may update this policy. We will notify you by updating the "Effective date" above and, for material changes, by email. Continued use of the service after changes constitutes acceptance.
Questions or concerns about this policy:
📧 support@syncmetrics.io
🌐 syncmetrics.io